Refund & Cancellation Policy

Paradeh is a digital platform for paid short-film streaming tickets and related creator services. We do not sell physical goods. All purchases on the Platform are digital products / services delivered online.

• Business / Brand Name: Paradeh
• Legal Name: 9036597895
• Website: https://paradeh.com
• Registered Address: PLOT NO 35, Siddharth Nagar, Renuka Niliya, Vijayapura, Karnataka 586101, India
• Support Email: support@paradeh.com
• Contact Number: 9036597895
• GSTIN: [Insert GSTIN]
• CIN: [Insert CIN, if applicable]

You may request a refund or cancellation only if your order meets the eligibility rules below. Requests must be made within the stated timeframe and through the process described in this Policy.

2.1 When you are eligible

• You were charged more than once for the same order (duplicate payment).
• Payment was successful but streaming access / ticket was not delivered to your account within 24 hours of payment confirmation.
• A confirmed technical failure on Paradeh prevented playback of a purchased film, and our support team could not restore access within 72 hours of your report.
• You cancelled an eligible order before digital access was activated, within the cancellation window in Section 4.
• Any other case where Indian consumer law requires a refund.

2.2 Timeframes

• Raise a cancellation or refund request within 7 (seven) days of the purchase / payment date.
• Report non-delivery of access within 48 hours of payment confirmation.
• Report a playback / technical failure within 7 (seven) days of purchase, and before the ticket viewing window expires.
• Once we approve a refund, we initiate it within 7 (seven) business days to the original payment method. Your bank or payment gateway may take additional time to credit the amount (typically 5–10 business days).

2.3 How to request a refund / return of digital access

Because Paradeh sells digital streaming access (not physical products), there is no physical return of goods. “Return / replace” for our Platform means we either restore access or issue a refund where eligible.

• Email support@paradeh.com, or submit a request via Contact Us or Support.
• Use the subject line: “Refund / Cancellation Request – [Order or Payment ID]”.
• Include: (a) registered account email, (b) full name, (c) order / payment reference ID, (d) film or service name, (e) date of purchase, (f) reason for the request, and (g) screenshots or error details if access failed.
• Our support team reviews the request within 3 (three) business days and informs you of approval or rejection with reasons.
• Approved refunds are processed only to the original payment instrument used for the purchase. We do not issue cash refunds.

The following products and services on Paradeh are non-refundable and non-cancellable, except where Section 2.1 expressly applies (duplicate charge, failed delivery of access, or unresolved technical failure confirmed by us), or where mandatory law requires otherwise:

• Short-film streaming tickets / viewing licences after digital access has been successfully activated in the buyer’s account.
• Any ticket under which the film has been partially or fully streamed / played.
• Change of mind, dislike of artistic or creative content, or dissatisfaction with story, cast, or quality of the film after successful delivery of access.
• Expiry of the ticket viewing window after access was successfully granted.
• Creator upload plans, upload credits, or other creator subscription / plan fees once the plan has been activated on the account.
• Promotional, complimentary, or zero-price access grants.

By completing a purchase on Paradeh, you acknowledge that you are buying a digital service that may become non-refundable once access is delivered, as listed above.

4.1 How to cancel

• Send a cancellation request to support@paradeh.com or via Contact Us / Support within 24 hours of placing the order, and only if streaming access has not yet been activated.
• Provide your registered email, payment / order reference, and the film or service you wish to cancel.
• We will confirm cancellation by email once verified.

4.2 When cancellation is not allowed

• Digital access / ticket has already been activated on your account.
• You have started or completed watching the purchased film.
• The cancellation window of 24 hours from purchase has expired.
• The item is listed as non-cancellable under Section 3.

4.3 Cancellation fees

• 9036597895 (Paradeh) does not charge a separate cancellation fee for eligible cancellations under this Policy.
• Any charges already levied by your bank, card issuer, UPI app, or payment gateway (including convenience fees, FX fees, or gateway charges) are charged by those third parties and are generally not recoverable by Paradeh.
• If a refund is approved, the amount refunded will be the amount actually received by Paradeh for that order, subject to gateway settlement rules.

4.4 Requirements for a valid cancellation

• The request must be made by the account holder who paid for the order.
• The request must be received within the timeframes in this Policy.
• Sufficient order / payment details must be provided for us to verify the transaction.
• Access must not have been activated or used, except for eligible technical-failure cases under Section 2.1.

• Approved refunds are initiated within 7 (seven) business days of approval.
• Refunds are credited only to the original payment method (card / UPI / net banking / wallet used at checkout).
• After we initiate the refund, the credit timeline depends on your bank or payment provider and is usually 5–10 business days.
• You will receive an email confirmation when we approve and initiate the refund.
• If a refund is delayed beyond these timelines, contact us with your payment reference so we can escalate with the payment partner.

This Refund & Cancellation Policy is clearly published on https://paradeh.com at /refundPolicy. We may update this Policy from time to time. The “Last updated” date below shows the latest revision. Continued use of the Platform after an update means you accept the revised Policy for future purchases.

Effective date: 30 July 2026
Last updated: 3 August 2026

• Email: support@paradeh.com
• Phone: 9036597895
• Business hours: Monday – Friday, 9:00 AM – 6:00 PM IST
• Registered address: PLOT NO 35, Siddharth Nagar, Renuka Niliya, Vijayapura, Karnataka 586101, India
• Online forms: Contact Us · Support

Please also read our Terms & Conditions, Return Policy, and Shipping & Delivery Policy.