Return Policy

Paradeh is a digital platform. We sell short-film streaming tickets and related digital creator services. We do not sell physical products that must be shipped back by courier.

For Paradeh, a “return” means a request to reverse, cancel, or replace a digital purchase (for example: restore failed access, issue an exchange ticket, or process a refund where eligible). Physical return of goods does not apply to our standard catalog.

• Business / Brand Name: Paradeh
• Legal Name: 9036597895
• Website: https://paradeh.com
• Registered Address: PLOT NO 35, Siddharth Nagar, Renuka Niliya, Vijayapura, Karnataka 586101, India
• Support Email: support@paradeh.com
• Contact Number: 9036597895
• GSTIN: [Insert GSTIN]
• CIN: [Insert CIN, if applicable]

A purchase is eligible for return, exchange, or service cancellation only if it meets all of the applicable criteria below.

2.1 Eligible cases

• Duplicate payment for the same film ticket or digital service.
• Payment succeeded but digital access was not delivered to your account within 24 hours of payment confirmation.
• Confirmed technical failure on Paradeh that prevented playback, and we could not restore access within 72 hours of your report.
• You requested cancellation of a digital service before access was activated, within the return window in Section 3.
• Any other case required under applicable Indian consumer protection law.

2.2 Not eligible

• Streaming tickets after digital access has been successfully activated in your account.
• Films that have been partially or fully streamed / played under the ticket.
• Change of mind, dislike of artistic content, or dissatisfaction after successful delivery of access.
• Expiry of the ticket viewing window after access was granted.
• Creator upload plans or credits after the plan has been activated.
• Promotional, complimentary, or free access.

Categories that are exempt from returns are also identified at checkout and in our Refund & Cancellation Policy.

• Return / exchange / service-cancellation requests must be raised within 7 (seven) days from the date of purchase.
• Non-delivery of digital access must be reported within 48 hours of payment confirmation.
• Technical playback failures must be reported within 7 (seven) days of purchase and before the ticket viewing window expires.
• After the return window expires, we will not offer a return, exchange, or refund of any kind, except where mandatory law requires otherwise.
• We review complete return requests within 3 (three) business days.
• If a refund is approved, we initiate it within 7 (seven) business days to the original payment method (bank/UPI timelines may add 5–10 business days).
• If an exchange (re-access) is approved, we restore or re-issue access within 3 (three) business days of approval.

Where your request is eligible and approved, Paradeh offers one of the following options (as appropriate for the case):

• Refund — credit of the paid amount (or the amount actually received by Paradeh for that order) to the original payment method.
• Exchange / replacement of digital access — we restore streaming access or re-issue a viewing ticket for the same film when delivery or playback failed for technical reasons confirmed by us.
• Service cancellation — if access was never activated and you cancel within the window in this Policy, we cancel the order and process a refund where applicable.

You may indicate your preferred option (refund or exchange) when you contact us. Final resolution is decided by Paradeh after verification and will be confirmed to you by email.

Follow these instructions to return a digital product or cancel a service:

• Step 1 — Contact us within the timeframes in Section 3 using email support@paradeh.com, phone 9036597895, or the Contact Us / Support forms on our website.
• Step 2 — Provide details: registered account email, full name, order / payment reference ID, film or service name, purchase date, reason for return, and whether you want a refund or an exchange. Attach screenshots for access or playback errors.
• Step 3 — Use a clear subject: “Return Request – [Order or Payment ID]”.
• Step 4 — Verification: we verify payment status, whether access was activated or used, and any technical logs. We may ask for additional information.
• Step 5 — Decision: we email you within 3 business days with approval or rejection and the chosen option (refund or exchange).
• Step 6 — Completion: for an approved refund, we initiate payment reversal as in Section 3; for an approved exchange, we restore or re-issue digital access and confirm by email.

Do not attempt to “return” digital content by any other method. No courier return address is required for standard Paradeh tickets. If we ever sell a physical item in the future, we will email specific return address and packaging instructions before you ship anything; do not ship items unless we confirm acceptance in writing.

For any inquiry or concern about returns, exchanges, refunds, or service cancellations, contact us through any of the channels below. We aim to respond within 1–2 business days during business hours.

• Email: support@paradeh.com
• Phone: 9036597895
• Business hours: Monday – Friday, 9:00 AM – 6:00 PM IST
• Website forms: Contact Us and Support
• Registered address: PLOT NO 35, Siddharth Nagar, Renuka Niliya, Vijayapura, Karnataka 586101, India
• Website: https://paradeh.com

This Return Policy is clearly stated and published on https://paradeh.com at /returnPolicy. A missing or incomplete return policy may affect payment processing; we keep this page updated for customer and payment-partner clarity.

We may revise this Policy from time to time. The dates below show the current version. Continued use of the Platform after an update means you accept the revised Policy for future purchases.

Effective date: 30 July 2026
Last updated: 3 August 2026

For refund eligibility and cancellation fees, see our Refund & Cancellation Policy. For how digital access is delivered, see our Shipping & Delivery Policy. Also see our Terms & Conditions.